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FAQ

SHIPPING

Do you ship internationally?

Yes, we offer FREE International Shipping.


What shipping methods do you offer?

Free Shipping & Handling Cost: FREE

Please allow up to 20 business days delivery.

Expedited Shipping & Handling Cost: $14.95

Please allow up to 7 business days delivery.

Express Shipping & Handling Cost: $24.95

Please allow up to 5 business days delivery.

 

How do I track my order?

 

When will my order ship?

Orders are usually processed and shipped within 3-5 business days of purchase. When your order ships, we will email you a shipping confirmation with tracking information. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders."

 

PAYMENT

What payment methods are available on your website?

We accept all major credit cards and payments made through PayPal.

There is no need to be a PayPal member in order to pay with credit card through PayPal.

 

I received a coupon code. How do I use it?

If you have a coupon code, enter the code in the “Coupon Code” box on the bottom of the shopping cart and click on “Apply Coupon”.

 

RETURNS

I just received my order, but I change my mind and want to return it. Do you accept returns?

Of course! We understand that you might occasionally change your mind. You can send most unworn jewelry back within 30-days of the ship date for a full refund.

Please include your original invoice with your return. Without order information, we will be unable to process your return. Please note: Engravings styles are final sale only.

 

OUR PRODUCTS

What chain length should I select?

See our Chain Length Guide to help you decide.

 

Does the chain length include pendant?

The chain length does not include length of pendant.

 

Do you offer gift wrap?

Orders are wrapped packed with care and love in a gift box ready to give as a gift or treat yourself.

 

Can I add a gift message?

Sure, If you choose to add a gift message card please contact us with your message and we will add it to your purchase.

 

STILL NEED HELP?

If your question is not listed here, please feel free to contact us.